Contact Zinsta
Questions about your account, a session, a payment or becoming a creator? Email us and a real person replies, usually within one working day.
Email support
Write from the email address on your Zinsta account so we can find it quickly.
Report a problem in a session
In the app, open the session and use the menu at the top right to report or block. Reports made in the app reach our safety team fastest.
What to include in your email
- Account or login help: the email or phone number on your account.
- Payments and refunds: the date of the payment or session and the creator's handle.
- Becoming a creator: your name, your handle or channel and roughly how many followers you have.
- Safety concerns: the person's handle and what happened. If someone is in danger, contact the police first.
- Press and partnerships: who you are and what you have in mind.